At Apptivity Global, we are committed to building high-quality apps and delivering a seamless experience for our users. Our apps are monetized through in-app purchases (IAPs) and subscriptions, and all payments and refunds are governed by the policies of the respective app platforms—Apple App Store and Google Play Store.

Below is an overview of how refunds work and the steps you can take if you encounter any issues.

Refunds via Apple App Store

For purchases made through the Apple App Store, all refund requests are handled directly by Apple. If you believe you are eligible for a refund, please follow these steps:

1. Open the Apple App Store on your device.
2. Go to your account and select Purchase History.
3. Locate the purchase you want to request a refund for and tap Report a Problem.
4. Choose the appropriate reason and submit your request.

For more details, please visit Apple’s official support page.

Refunds via Google Play Store

If your purchase was made through the Google Play Store, refunds are processed by Google. To request a refund:

1. Open the Google Play Store on your device.
2. Navigate to Order History.
3. Find the relevant transaction and tap Report a Problem.
4. Submit your request, and Google will review and process it accordingly.

For additional information, please refer to Google’s support page.

Contact Us for Support

If you experience any issues with our apps or subscriptions, we encourage you to contact us before submitting a refund request. Our support team is always happy to help and will do its best to resolve your concerns promptly.

Please email us at support@apptivityglobal.com with the following details:

• Your name
• The app or subscription involved
• A brief description of the issue

Our team will review your request and, if necessary, guide you through the appropriate refund process.

Thank you for choosing Apptivity Global.